Last updated: October 2025

This Returns & Refunds Policy explains how returns are handled for orders placed on rfshop.co.uk.

This policy applies alongside our Terms & Conditions of Sale and our Delivery & Shipping Policy.

1. Quick summary

  • Return window (standard products): You have 14 calendar days from the day after you receive your order to request a return.
  • Return method: Returns are accepted by mail / courier only (we do not operate a walk-in retail counter).
  • Condition of items: Items must be undamaged and in resalable condition, with all accessories and (where reasonably possible) original packaging.
  • Return shipping costs: For change-of-mind or ordered-in-error returns, you pay the return postage. If an item is faulty, damaged on arrival or we sent the wrong product, we will cover or reimburse reasonable return shipping costs.
  • Restocking fees: No restocking fee is charged on accepted returns.
  • Custom / made-to-order items (e.g. custom cable assemblies): Normally non-returnable, except where faulty, damaged or not supplied as agreed.
  • Countries covered: We accept returns for eligible orders delivered to the countries we currently ship to, including at least the United Kingdom and the United States.

2. Who this policy applies to

We sell to both business customers and consumers.

  • If you are an individual buying wholly or mainly outside your trade, business or profession, you are classed as a consumer and may have additional legal rights (see section 7).
  • If you are buying on behalf of a company or organisation, you are classed as a business customer.

Where rights differ, we explain this below.

3. Standard products – change-of-mind returns

For most standard products (stock connectors, adapters, off-the-shelf antennas and accessories):

  1. Request a return within 14 days
    You must contact us within 14 calendar days of receiving your order to let us know you’d like to return one or more items.
  2. Return the goods promptly
    Once we’ve approved your return, please send the goods back without undue delay. Pack items securely to avoid damage in transit.
  3. Condition of returned items
    Items must be:
    • clean, unused and undamaged;
    • complete with all accessories and small parts; and
    • where reasonably possible, in the original packaging (or equivalent protective packaging).
  4. What we refund
    For accepted change-of-mind returns we will refund the product price. Original outbound shipping is generally non-refundable, unless required by consumer law (see section 7) or we made an error.

4. Custom and made-to-order products

Certain products are built or configured specifically to your requirements. This includes, for example:

  • Custom coaxial cable assemblies cut to length and terminated to your specification
  • Non-standard or specially ordered items that are not regular stock

Because these are made specifically for you, they are normally non-returnable for change-of-mind or ordering errors.

You can still return these items if they are faulty, damaged on arrival, or not supplied as agreed (for example, the wrong connector or length). In those cases we will work with you to repair, replace or refund as appropriate.

5. Faulty, damaged or incorrect items

If something is wrong with your order, please contact us as soon as possible and ideally within 7 days of delivery.

We may ask for your order number, photos of the product, packaging or labels, and a brief description of the issue.

Where a problem is confirmed, we will normally offer a replacement, repair or refund, and cover or reimburse reasonable return shipping costs where we have asked for the item to be returned.

Nothing in this policy limits your statutory rights, including your rights under the Consumer Rights Act 2015.

6. How to start a return

To request a return, please contact us with:

  • your order number;
  • the SKU / part number and quantity you wish to return; and
  • the reason for the return (e.g. change of mind, ordered wrong item, faulty, damaged in transit).

Contact details

We will respond with confirmation of whether your item is eligible for return, any return authorisation reference, and the return address and packing instructions.

Please do not send goods back without contacting us first, as this may delay processing.

7. Consumer right to cancel (UK & UK-directed EU consumers)

If you are a consumer ordering online or by email/phone, you may have a legal right to cancel most orders under UK distance-selling rules.

In summary (subject to the full legal provisions):

  • You normally have 14 days from the day after you receive your order to tell us you wish to cancel.
  • You then have a further 14 days to send the goods back.
  • We will refund the product price and our standard outbound delivery charge (if charged), within 14 days of receiving the goods back or proof that they have been sent.
  • You are responsible for the cost of returning the goods, unless they are faulty or mis-described.

Your statutory cancellation rights do not apply to goods made to your specification or clearly personalised (for example, custom cable assemblies), or sealed items not suitable for return for health or hygiene reasons once opened.

Where these legal rights apply, they override anything in this policy to the extent of any inconsistency.

8. Return shipping, methods and costs

Return method: All returns are handled by mail / courier to the address we provide.

Who pays return postage?

  • Change-of-mind or ordered-wrong-item: you pay return postage.
  • Faulty, damaged or incorrect item: we will cover or reimburse reasonable return shipping where a return is required.

Return labels: We do not currently issue prepaid return labels by default. Where we agree to cover return costs, this is usually done by reimbursing your tracked postage or by issuing our own collection label.

We aren’t responsible for returns that go missing in transit, so we strongly recommend using a tracked service and keeping your proof of postage.

9. Refunds and processing time

Once we receive and inspect your return, we will confirm acceptance or explain any issue (for example, damage or missing parts), and process any refund within 7 working days.

Refunds will be made to the original payment method where possible. Your bank or card provider may take a few extra days to show the funds.

10. Exchanges

Where we hold suitable stock, we are happy to discuss like-for-like exchanges (for example, swapping one connector type for another and charging or refunding any price difference).

The easiest way is usually:

  1. Return the original item for a refund, then
  2. Place a new order for the alternative item.

If you prefer an exchange directly, contact us and we’ll confirm what’s possible.

11. Seasonal or promotional extensions

From time to time we may offer extended return windows (for example, during holiday periods or specific promotions).

Any such extension will be clearly stated on the relevant promotional material and/or on this page. Where an extended window applies, it will override the standard 14-day return window for qualifying orders.

12. Contact us

If you have any questions about this Returns & Refunds Policy, or you’re unsure whether an item is eligible to return, please contact us at:

We’re happy to help you choose the right product and avoid unnecessary returns.