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Privacy & Policies
1. Privacy & Data Protection
RFShop UK (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK GDPR / Data Protection Act 2018.
What we collect
- Contact and account information (name, email, address, phone).
- Order history and transaction data.
- Site usage data (pages visited, device type, IP address, cookies).
How we use your data
- To process orders and deliver products (RF connectors, assemblies, components).
- To communicate order status, updates, offers (if you consent).
- To improve our site, analyze traffic, prevent fraud.
- To comply with legal/regulatory obligations.
Legal basis & consent
We rely on your consent for non-essential marketing communications and cookies. Order processing and delivery are based on contract performance. We also use legitimate interests (fraud prevention, site analytics) when balanced against your rights.
Cookies & similar technologies
We use cookies to allow the site to function, manage your cart, remember preferences, and analyze usage. Non-essential cookies (e.g. analytics, marketing) are used only if you consent.
You can control cookies via your browser settings or via the cookie consent banner on our site.
| Cookie name | Purpose |
|---|---|
| CART | Associates with your shopping cart |
| CUSTOMER | Encrypted customer ID |
| CUSTOMER_AUTH | Logged-in indicator |
| PERSISTENT_SHOPPING_CART | Retains cart across sessions |
Data retention & deletion
We retain your personal data only as long as necessary for the purposes set out above, including legal, tax, accounting requirements. You may request deletion or anonymisation of your data (subject to legal obligations).
Your rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (right to be forgotten)
- Restrict or object to processing
- Data portability (receive data in machine-readable form)
- Withdraw consent (for marketing or non-essential cookies)
To exercise these rights, contact us via the details below. We will respond within one month (may extend by 2 months if complexity demands). We may charge a reasonable admin fee for excessive requests.
2. Modern Slavery & Supplier Compliance
We are committed to ethical sourcing and compliance with the Modern Slavery Act 2015. We require that suppliers and sub-contractors do not engage in human trafficking, forced labour, or other exploitative practices. We periodically review our supply chain to ensure compliance.
3. Contact Information
Email: sales@rfshop.co.uk
Address: 78 North Rd, Carnforth, Lancaster, LA5 9NA
If you have any questions or requests about this policy, or want to lodge a complaint, contact us and we will investigate promptly.
Note: This policy covers general use of RFShop UK’s site and does not replace our full Terms & Conditions of Sale, Returns or Shipping policies, which you can find in the site footer.